Like many in the industry we are cautiously optimistic about these positive indications and are currently fine-tuning our response to the demands of a changing market. One of the measures we've undertaken is to ensure that we are resourcing appropriately. That means having the right number of people in the right places with the right skills. We have already begun to address problems in certain regions by stepping up recruitment in these areas. We have added new DC (on-site) teams - including four in the last month alone. Rest assured we will be keeping a close eye on how the market develops and responding as need be - ensuring you get the best service in 2010 and beyond.